• Multi-project experience as a Siebel EAI Consultant.
• Wide range of Siebel skills set, with solid hands on experience in all major areas of Siebel.
• Experience in interfacing with management, business and technical users for scoping, requirements
gathering, gap analysis and issues resolution.
• Lead EAI roles in Siebel integration projects involving BizTalk Server, BEA Tuxedo and IBM
Websphere Business Integrator.
• Extensive experience working with Siebel Expert Services to review integration design to ensure optimal
design of Siebel EAI Architecture.
• Solution Architecting experience.
• Communications, Finance Services, Energy and High Technology vertical experience.
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- Principal Consultant, Oracle Consulting Services (Apr 2006 - Nov 2007)
- Project: Ningbo Bank
Role: Siebel Solution Architect
Location: Ningbo, China
Duration: 2.5 month (Sep - Nov 2007)
Consulting Organization: Oracle Consulting Services
- • Engaged to provide high level solutioning for Ningbo Bank's Siebel 7.8.4 eFinance implementation for its consumer banking division in Ningbo, China.
- • Scope of work included solutioning for functional areas like Financial Accounts, Contacts, Opportunity Management, Service Request Management, Activity Management and technical areas like Real Time Integration Architecture, Batch Integration Architecture and Data Cleansing Strategy for legacy data.
- Project: Telstra
Role: Siebel Integration Specialist
Location: Melbourne, Australia
Duration: 1 month (Mar 2007)
Consulting Organization: Accenture
- • Engaged to provide advisory and recommendations in relation to web services integration for Telstra’s Siebel 7.8.4 eCommunications implementation in Melbourne, Australia.
- • Provided an error handling framework for Siebel EAI’s online web services framework integrating with TIBCO middleware, taking into consideration the need for usability, recoverability, traceability and performance.
- Project: Hewlett Packard Asia Pacific
Role: Siebel Integration Specialist
Location: Singapore
Duration: 2 month (Dec 2006 - Feb 2007)
Consulting Organization: N.A. - Client Managed
- 2 streams of work for Hewlett Packard’s Asia Pacific CRM Operations.
- • First stream of work involved the migration of data from Mercury Interactive’s existing Siebel 7.5.3 instance to HP’s Asia Pacific instance as Mercury was acquired by HP.
- • Second stream of work involved the review of the functional design for integrating HP Japan’s Siebel Call Center instance with a new Quotation and Order tracking system.
- Project: India Tobacco Company (ITC)
Role: Siebel Integration & Technical Architecture Specialist
Location: Kolkatta, India
Duration: 2 weeks (Nov 2006)
Consulting Organization: Oracle Consulting Services
- • Conducted Discovery work for a Siebel 7.8.2 eConsumer Goods project for India Tobacco Company in Kolkata, India.
- • Provided a high level blueprint for Siebel’s Integration and Technical Architecture as part of ITC’s Sales Management Information System (SMIS) program.
- Project: China Telecom (Xinjiang)
Role: Siebel Integration & Technical Architecture Specialist
Location: Urumqi, China
Duration: 2 weeks (Oct 2006)
Consulting Organization: Oracle Consulting Services
- • Healthcheck review for a Siebel 7.8.2 eCommunications project for Xinjiang Telecom in Urumqi, China.
- • Reviewed customer’s implementation of Siebel’s EAI, EIM and Technical Architecture from a technical, project governance and best practices perspective, including recommendations for improvement.
- Project: Motorola China
Role: Siebel Integration Specialist
Location: Beijing, China
Duration: 4.5 months (Apr-Sep 2006)
Consulting Organization: IBM Consulting Services
- • 4.5 month engagement to implement Retail and Channel Management Phase 1 for Motorola’s PRC operations.
- • Acted as subject matter expert for EIM, providing advice on design and technical issues.
- • Performed EIM mappings from legacy systems to Siebel base tables for one-time data migration and incremental loads. More than 40 interfaces.
- • Leveraged Informatica ETL tool to perform extraction, transformations, staging, scheduling and orchestration of batch jobs for loading Siebel base tables.
- • Designed custom tables to meet Motorola’s specific requirements.
- • Performance tuning to ensure optimal EIM throughput for large volume entities e.g. S_ASSET and S_ASSET_XM for IMEI and IMEI-related transactions.
- Senior Consultant, Siebel Professional Services (Dec 2004 - March 2006)
- Project: Ergon Energy
Role: Siebel Configuration Specialist
Location: Brisbane, Australia
Duration: 2 weeks (Feb 2006)
Consulting Organization: Oracle Consulting Services
- • Designed a framework for calculating electricity tariffs using Siebel eScript
- • Framework is generic so that new tariff schemes can be added using templates.
- • Charting for tariff comparison analysis.
- Project: Fuji-Xerox
Role: Siebel CTI Specialist
Location: Hong Kong
Duration: 2 weeks (Jan 2006)
Consulting Organization: Oracle Consulting Services
- • Implementation of a Siebel 7.5.3 Horizontal CTI project for Fuji-Xerox in Hong Kong.
- • Implemented Siebel CTI with Avaya CT Server for Telesales, Marketing and Paper & Supplies business units.
- • Designed and configured logging for outbound, transferred and conferenced calls.
- Project: MYOB
Role: Siebel Integration Lead (EAI & EIM)
Location: Melbourne, Australia
Duration: 2 months (Aug-Oct 2005)
Consulting Organization: Oracle Consulting Services
- • Implementation of a Siebel 7.8.2 High Technology project (Training & Events Module) for MYOB in Melbourne, Australia.
- • 2 month engagement for Phase 1 (Discover, Design & Deploy).
- • Performed data assessment for one-time migration of TED database into Siebel using EIM.
- • Designed EIM Data Mappings and Batch Integration Architecture for EIM using SQL Server 2000 DTS.
- • Performed evaluation of online integration with BIBIT (credit card payment gateway) and NAVISION (finance).
- • Designed Online Integration Architecture based around a Service-Oriented Architecture.
- • Hub and spoke integration using BizTalk Server 2004.
- • Submission of credit card transactions (authorize and refund) from Siebel to BIBIT using custom outbound ASI consuming a Web Service provided by BizTalk.
- • Posting of payment transactions (cash, check, credit card) from Siebel to NAVISION using custom outbound ASI consuming a Web Service provided by BizTalk.
• SOAP/XML messaging over HTTP.
- Project: Hewlett Packard Japan
Role: Siebel EAI Architect
Location: Singapore
Duration: 2.5 months(May-Jul 2005)
Consulting Organization: N.A. - Client Managed
- • Designed Siebel integration architecture for integrating with the client’s Japanese InterShop system, a web-based application for Quotation, Ordering and public store front.
- • Bidirectional synchronization of Account and Contact-related data.
- • Punch out and unidirectional replication of Quote, Order and Activity into Siebel.
- • XML messaging over HTTP
- Project: OCBC Malaysia
Role: Siebel CTI Specialist
Location: Kuala Lumpur, Malaysia
Duration: 5 months(Dec 2004-May 2005)
Consulting Organization: Siebel Professional Services
- • Implementation of a Siebel 7.5.3 eFinance Call Center project for OCBC Bank in Malaysia.
- • Implemented Siebel CTI with Avaya Interaction Center for Consumer Banking, Community Banking and Business Banking.
- • Additional role doing scripting for loading Campaign leads into Siebel using browser scripts and ActiveX component to interact with the desktop.
- Independent Consultant (Apr 2002 - Dec 2004)
- Project: Hewlett Packard Asia Pacific
Role: Siebel EAI Architect
Location: Singapore
Duration: 3 months (Sep-Nov 2004)
Consulting Organization: N.A. - Client Managed
- • Implementation of a Siebel 7.5.3 Horizontal Call Center project for Hewlett Packard in Singapore.
- • Re-architected Siebel EAI solution for client’s Asia Pacific Call Centers from Siebel 6.3 to 7.5.3.
- • Integration with client’s regional quotation and order system.
- • Punch out to intranet web portal with XML payload, unidirectional replication of Quote and Order into Siebel.
- • XML messaging over HTTP.
- Project: Telecommunications Organization of Thailand
Role: Siebel EAI Architect
Location: Bangkok, Thailand
Duration: 6 months (Sep 2003-Apr 2004)
Consulting Organization: IBM Consulting Services
- • Implementation of a large-scale Siebel 7.5.3 eCommunications Call Center project for Telecommunications Organization of Thailand, the largest telco in Thailand.
- • 6 month engagement for Phase 1 and Phase 2.
- • Architected Siebel EAI solution for synchronous, asynchronous and VBC transactions with Hosts using XML messaging.
- • Hub and spoke integration using IBM WBI with MQSeries as transport.
- • In Phase 2, data assessment for batch and online integration for Order Management and Billing Inquiry modules.
- • Modeling of products in Siebel against products in billing system (Kenan/BP)
- Project: United Overseas Bank (UOB)
Role: Siebel EAI Team Lead
Location: Singapore, Kuala Lumpur
Duration: 1 year (Oct 2002-Sep 2003)
Consulting Organization: Accenture
- • Implementation of a large-scale Siebel 7.5.2 eFinance project for UOB Bank, the second largest bank in Singapore.
- • 1 year engagement for Releases 1.0, 1.1 and 3.
- • Served as primary expert resource on integration matters for the entire project.
- • Led team of 5 in design, development and testing of all online interfaces with Hosts.
- • Hub and spoke integration using BEA Tuxedo with MQSeries as transport.
- • Architecture included bidirectional synchronization, unidirectional replication, synchronous update and synchronous VBC inquiry, all utilizing XML messaging.
- • Design of Resynchronization module for re-submitting failed online transactions to Host
- Project: Virgin Mobile Asia
Role: Siebel Developer/Support
Location: Singapore
Duration: 7 months (Apr 2002-Oct 2002)
Consulting Organization: N.A. - Client Managed
- • Maintenance and support of a Virgin Mobile’s Siebel 6.3 eCommunications implementation.
- • System admin, support and developer role.
- • Maintain, fine-tune and enhance implementation consisting of 86 connected clients, a eCustomer web site, integration with Aspect IVR and HTTP integration with another telco.
- Technical Support Engineer, Siebel Support Services
(Oct 2000 - Mar 2002)
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Engaged as a Technical Support Engineer as part of Siebel Systems’ Global Services organization. Main responsibility is to provide expert technical advice and solutions to Siebel Certified Consultants and trained developers worldwide pertaining to their development, testing and deployment of Siebel’s market-leading eBusiness applications. Worked on Siebel 2000 and Siebel 7 (starting Oct 2001) issues, including Siebel eCommunications and Siebel eFinance.
- A specialist in Siebel EAI project issues. Accorded status of EAI Primary for high level of competency in the Siebel EAI area within Siebel Systems.
- Java Developer , i-Sprint Innovations
- Completed a three-month internship programme. Deeply involved in the analysis, design, coding, testing and implementation of eTrack Project Management System. Project encompassed 1 full SDLC undertaken jointly with full-time employees of the company. Technologies employed for the project include JSP (Java Server Pages), Java Servlets, JDBC, IBM WebSphere, IBM Visual Age for Java, Apache Web Server and DB/2.
- The Java-based 4-tier Web-based application for online project management has gone live and was awarded a Letter of Commendation from Andersen Consulting.
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